hospital

Personal Branding & Hospital Marketing

Importance of Doctor’s Personal Branding In Hospital Marketing

Personal branding is an important aspect of marketing for any professional, including doctors. In the healthcare industry, personal branding can play a significant role in the success of a hospital or healthcare organization. A doctor’s personal brand can influence patient satisfaction, trust, and loyalty, and can impact the overall reputation of the hospital.

A doctor’s personal brand can also help build trust with patients. Patients are more likely to choose a doctor they trust and feel comfortable with. A doctor’s personal brand can convey their expertise, experience, and personality, which can help build a strong relationship with patients. Patients are more likely to trust a doctor who has a well-established personal brand, which can lead to higher patient satisfaction rates and positive reviews.

The importance of a doctor’s personal brand in hospital marketing lies in its ability to differentiate the hospital from its competitors. A doctor’s personal brand can help create a unique identity for the hospital and its services, and can set it apart from other healthcare organizations in the market. By establishing a strong personal brand, a doctor can attract new patients and retain existing ones, which can ultimately lead to increased revenue for the hospital.

In addition to building trust, a doctor’s personal brand can also enhance their reputation as a healthcare professional. A doctor with a strong personal brand can establish themselves as a thought leader in their field and be seen as an authority on certain medical topics. This can lead to increased referrals from other healthcare professionals and can help the hospital attract top talent in the industry.

A doctor’s personal brand can also have a positive impact on the hospital’s overall marketing strategy. By leveraging a doctor’s personal brand in marketing materials and campaigns, the hospital can create a more personalized approach to its marketing efforts. This can help the hospital connect with patients on a more personal level and can lead to increased engagement and response rates.

Personal branding is the process of creating a unique identity for yourself that showcases your expertise, experience, personality, and values. Here are some effective ways to do personal branding:

  1. Define your personal brand: Before you start building your personal brand, you need to define what you want to be known for. Think about your unique skills, experiences, and values that you can leverage to create a personal brand that sets you apart from others.
  2. Create a professional online presence: Establishing a professional online presence is essential for personal branding. Create a website, blog or social media profiles that showcase your expertise, interests, and accomplishments.
  3. Develop a consistent message: Your personal brand message should be consistent across all channels. It should clearly communicate who you are, what you do, and why you are different.
  4. Share your knowledge: Share your knowledge and expertise with others by writing blog posts, speaking at events, or creating online courses. This will help establish you as an authority in your field.
  5. Network with others: Networking is a crucial aspect of personal branding. Attend events, join professional associations, and connect with others in your industry to build relationships and expand your network.
  6. Be authentic: Your personal brand should reflect your true personality and values. Be authentic and genuine in all your interactions and communications.
  7. Engage with your audience: Engage with your audience by responding to comments, asking for feedback, and creating opportunities for discussion. This will help build a community around your personal brand.
  8. Continuously evaluate and adapt: Personal branding is an ongoing process, and it’s essential to evaluate and adapt your strategy regularly. Monitor your online presence, track your progress, and adjust your approach as needed.

In conclusion, personal branding is a powerful tool that can help you establish yourself as a thought leader in your industry, build your reputation, and advance your career. By following these effective ways to do personal branding, you can create a strong personal brand that sets you apart from others and helps you achieve your goals.

A doctor’s personal brand is an important aspect of hospital marketing. It can help differentiate the hospital from its competitors, build trust with patients, enhance the doctor’s reputation, and improve the overall effectiveness of the hospital’s marketing efforts. As such, hospitals should invest in building and promoting their doctors’ personal brands as part of their overall marketing strategy.

Healthcare Marketing Trends for 2022 – Challenge Ahead

Healthcare, especially Hospital Branding & marketing trends are constantly changing and in the last 2 years it has been changed drastically. In 2022 there are strategies one can start implementing to stay ahead of the competitors keeping in mind current Covid & Omicron impact in mind.

According to the latest report on Times of India : India on Sunday 2nd January, 2022 reported 27,553 fresh Covid-19 cases and 284 deaths. Active caseload stands at 1,22,801 while Omicron tally is at 1,525. At 6,186 cases, the daily count in Mumbai sees a rise of 14%.

When we look back at March 2020 when the world literally shut down due to the COVID19 pandemic, what most healthcare businesses realized was the importance of marketing online and areas they needed to improve in order to keep their patients loyal and engaged with their brand, on the other hand masses at large started consuming more and more online content related to Healthcare. As majority Healthcare providers are busy providing healthcare facilities & services to cope up covid epidemic during 2020 & early 2021, they have not upgraded their marketing plans. 

Now In 2022 healthcare marketing is all about knowing is knowing and doing is doing, all of us majoring healthcare professionals are very much aware and knowledgeable about needs and expectations of patients and their relatives from healthcare providers. So one needs to adopt a more innovative, authentic communication strategy to make some noise in the mind of their target audience.

Marketing is a fast-paced, ever-changing field, and healthcare marketing trends are evolving right along with trending changes in the world. In 2022, healthcare practices need to be more innovative, authentic and authoritative in order to attract new patients and re-engage old ones.

Here are the most effective marketing trends that will be more result oriented in 2022 and beyond.

  1. Patient Centric Approach “Patient First”
  2. Patient engagement is a Top Priority at every touch points
  3. Use of technology in hospital operation processes “Innovation Wins”
  4. Creating more & more Brand Ambassadors “Internal Marketing”
  5. Say Hello to old patients “Re-engage old patients”
  6. Data Driven marketing strategy “Data is King”
  7. Authentic social media content “Say No to Copy Paste”
  8. Published genuine patient testimonials “No Pre Explained Testimonials please”
  9. Optimum utilisation of traditional media for advertisements / Publications
  10. Networking with medical fraternity 
  11.  Generate healthcare informative videos in vernacular languages
  12. Short & Sweet Content marketing “No one has much time to read lengthy content”
  13. Online & Offline engagement on ground activities focusing on preventive healthcare
  14. Remember you have multigeneration people around you “Don`t forget Gen Z & Millennials”
  15. Integrated 360 degree marketing communication approach “Don’t rely only on social media”

Trizone Healthcare Consultants believe in creating a meaningful collaboration with their healthcare clientele by providing 360 degree services in Branding, Marketing Strategy, Advertisement, Communications designing, Social Media Marketing, Digital Marketing, Web Solutions, Training & Development.

Patients are used to review, research and consider many factors before taking the final decisions over selection of Hospital/Healthcare provider.

That’s why it is so important for healthcare providers to plan their marketing strategy at an advanced level where they can retain existing patients and grab new patient footfalls to achieve their Brand & financial goals. 

Here Are 10 More Reasons Why You Need To Invest In Healthcare Consultancy

Trizone Healthcare Consultants is Here to Ensure Your Hospital’s Health.

Important Reasons For Hospital Branding
Hospital Branding

There is a huge gap between availability of hospital beds and population required healthcare. At the same time there is a large portion of population in need of hospital or you can say your hospital but they are not aware of your hospital`s existence or not aware about services you provide. To run hospital in profitable manner healthcare business has to live around with more a stronger brand identity that ever. Branding is exactly that process which builds your identity with more values. Branding really convey your vision and mission of healthcare businesses.


Here are 7 Important reasons for Hospital Branding

Defines your brand personality

With the help of effective branding exercise, you can project your brand personality in the most appealing way possible. Branding is capable of creating a wholesome picture of your services and facilities. Branding is capable enough of broadening a common man`s perception towards your Hospital. A well though process to build your Hospital brand can make people relate to you and remember forever that will have resulted in to prompt remembrance in case of medical emergency.

Stand out from the rest


In current an era of competition, everything is competing with everything. It is very important for hospital brand to stand out in the market and make some noise. By building thoughtful strategy hospital brand with your unique brand personality kept as the base makes your presence stand out from the market. When more and more noise you make and individually herd, the retention is more. Resulting in to more brand engagement.

Target Accurately

As a hospital business owner you have thought of investing or invested in healthcare business already means you know the need of the society. When you know your target market segment it is easy to catch their attention towards you. A brand which is planned and built on deep understanding of your organization`s geographic and socio-ecomonic through appropriate ground work will reach your target cohort more swiftly.


Short-term and long term benefits

Branding is a well thought process of intensifying your presence within a defined target group of audience. Branding helps to establish yourself in a defined market segment and then evolves in to an indispensable asset for your current and future business prospects. Thoughtful planned branding strategy can increase trust level towards your hospital. Customized modules with long term marketing goals will etch your brand in people’s memories.

Expand your market share

Increasing footfall in all aspects is any hospital`s goal, which looks far from their current position when the amount of competition is taken into account. Building your hospital brand from scratch carves a way that your counterparts can seldom cross. This leads to unique brand positioning which indeed takes your brand to markets your services previously left unexplored. The footprints of your brand image will gradually but in significant way increases your market share. To achieve this you may need to build and rebuild your hospital brand.

Develop brand loyalty

As you are creating your brand personality with thoughtful brand strategy, brand personality will leave an impact on the level of trust that your brand has gained. When every step in building a brand is well planned, curated and strategized with high level of understanding of local market or target marketing in mind, it increases the brand loyalty amongst your stakeholders like patients, employees, vendors etc. Increase patient referrals through word of mouth The most important marketing tool which increase footfall in hospital is word of mouth. Yes with thoughtful branding of your hospital you can increase patient referrals through word of mouth. Your past patients, employees, doctors, and their opinion perhaps the biggest sources to spread your brand. There is nothing more powerful in world of healthcare business than a word of mouth.

Branding is not about creatively you decorate your hospital or making it all look flashy rather it is about adoption a well though strategy process of projecting your brand personality & your quality of services in defined market.

To know more about How to Build your Hospital Brand, Consult Trizone Healthcare Consultants http://www.trizonehealthcare.com

Hospital Internal Marketing

http://www.trizonehealthcare.com/

There are three kinds of organizations; those who make things happened; those who watch things happen; and those who wonder what`s happened.

If we do not change our direction, we are likely to end up where we are headed.

As the world spins into the challenging phase of economy, both citizen and business wonder what is ahead. There is not only change, but the rate of change is accelerating. A twelve-year old girl said of her ten year old sister, “She is of a different generation.” Her younger sister listens to difference music, plays different videos, knows different movie stars, has different heroes.

Organisation or companies often fail to recognize that their marketplace changes years to year. Last year winning marketing strategy may become today`s losing strategy. As someone observed, there are two kinds of companies: those who change and those who disappear.

We at Trizone always believe in Knowing is Knowing & Doing is Doing, hence we keep on inventing new strategies which really works for our healthcare clients.

In this blog you will know more about Internal Marketing & how to create brand ambassadors. In a competitive and dynamic environment, healthcare organizations need to continuously revolutionize their business practices so as to deliver better value for their patients. The healthcare sector is subject to transformation and advancement; and in order to sustain their business performance, these organizations need to be well informed about the present market trends and formulate strategies in accordance. While facing the various challenges of marketing strategy development and implementation, branding, positioning and assessment of the market and ever changing clinical demands, these organizations also has to uphold their performance amidst uncertain market behavior.

Objective:

  • Create Your Brand Ambassadors
  • Create positive attitude & ownership towards Organization
  • Engage Maximum Footfall & capture their eyeballs on your Brand
  • Cross Selling of offered services
  • Word of Mouth
  • Engagement in social media
  • Utilization of Existing workforce & footfalls to increase business

Step involved in Internal Marketing

Phase 1:

  1. Articulate Vision & Mission
  2. Gauge the existing scenario
  3. Segmentation of existing workforce
  4. Communication Plan
  5. Execution of communication Plan
  6. Internal Events
  7. Measure impact & re-planning accordingly

Phase 2:

  1. Feedback [Patient, Relative & Visitors]
  2. Cross Selling
  3. Social Media Engagement
  4. “Thanks for Trust on Us”
  5. Patient Welfare Officers /Floor Managers
  6. Delight Team
  7. In-house referral scheme
  8. Data Collection

PHASE 1:

  1. Articulate Vision & Mission

For Example: Some Hospital has following:

Vision

Striving with excellence to create world-class integrated healthcare delivery system, entailing finest medical skills to fulfill the needs of the community in its chosen field of medical treatment

Mission

To become a global healthcare institution, which encompasses latest technology and best medical practices with an emphasis on ethical principles, in a caring environment, to preserve and enrich the quality of life with a respect for human dignity

Values

Setting the best practice standards in services, continuously improving performance and exceeding the expectations of patients as well as their families.

Believe in building and maintaining long-term patient relationships, so as to become an essential resource for their well being.

We believe in:

Training and developing the best medical practices as the key to deliver superior service.

Consistently investing in technology and infrastructure to match international benchmarks.

Continuously educating the community in the context of women and children welfare

  • Gauge the existing scenario [internal Customers]:

One can do the Gap Analysis between Vision, Mission & actual practices on the basis of following parameters:

  • Ownership
  • Commitment
  • Opinion Poll
  • Word of Mouth
  • Segmentation of existing workforce:

Understand the existing Gossip centers in and Around hospital thru Identification of common gossip topics & gossip mongers, Corrective steps & policy

Healthcare organizations must have defined their SOPs for each process, It should also well communicated amongst the team members so that they will understand work segmentation and their individual roles & responsibility for the particular task. Following are the few points on which organization can do segmentation of existing workforce:

  • Understand the existing patient, relative visitors flow
  • Segmentation of workforce according to their skills & ability
  • Medical & Non Medical
  • Creation of Communication Plan:

Identification & creation of various groups & align communication strategy accordingly

In today`s world communication is very easy but at the same time right communication at right time is also very important aspect of the communication. Healthcare organizations must create their master plan for various communications. 

  • Identification of communication channels
  • Maximum utilization of Social Media Platform
  • Merchandise
  • Whatsapp Groups, Social Medias, E-mail [Education, motivation, promotions]
  • Execution of communication Plan:

To connect with internal customers effectively, organization should be more careful while executing the communication plan.

  • Work Station Posters
  • Workforce Education & Training on Who, Why, For What, When, How etc.
  • Social Media Platform
  • Merchandise
  • Whatsapp & E-mail [Education, motivation, promotions]
  • Events:

Internal events are essential for any healthcare organization, as we all know healthcare workers are in tremendous work pressure and stress, to feel them happy at work place, organizations must plan yearly event calendar for internal customers:

  • To create employee ownership & transform them in to Brand Ambassador
  • To increase synergy between internal & inter department functions
  • To increase bounding between all stake holders
  • Increase Brand ownership & loyalty
  • Events like Director`s Day, CEO`s Day etc to interact with all levels of internal customers, Team Building, Quiz, Get together, birthday celebration
  • Measure impact & re-planning accordingly:

Healthcare Organisation should measure impact periodically to understand strategy impact on business. On the basis of impact measures one should always re-plan the strategy acoordingly:

  • Feedback Overview
  • Result Overview

To measure the impact thru interview, observation, feedback, spy etc. & act accordingly

PHASE – 2:

  1. Feedback [Patient, Relative & Visitors]:

In today`s healthcare organizations, many of them are practicing patient’s feedback capturing practices at various level like OPD, IPD, Billing, discharge etc. but organization must follow the right way of taking feedbacks. Few points are:

  • Who is filling it
  • Who get it filled
  • Consideration of last few experience
  • Mental Status
  • How many forms
  • Satisfaction v/s Delight
  • Follow up Action
  • Feedback Process analysis
  • Cross Selling:

Cross selling means attract existing patient or attender to avail other available facilities at hospital like health check ups, package booking, etc.

  • Cross Department Selling
  • Create service awareness
  • Brochures
  • Digital / interactive signages
  • SMS, Emailer, Posters, Merchandise
  • Promotional Scheme
  • Package Scheme
  • To engage & convert existing customers for various other offered services
  • Social Media Engagement:

In today`s world of digitalization, organization must practice tactics to connect internal & existing customers to their social media platforms:

  • Facebook, Youtube, Twitter, Linkedin, Instagram, Google+, blog etc
  • To connect with patients & Visitors
  • Free internet access to main foyer
  • Kiosk to “connect with us”
  • Membership scheme
  • “Thanks for Trust on Us”:

Once patient or attender or internal customer depart or leave the organization after availing your services, one should always greet them:

  • Message card to each patient by consultant after consultation, on discharge, during ward visit etc.
  • Carry Bag / special bag
  • Souvenir
  • Create positive bonding between patient & consultant
  • Unique way to connect with patients emotions
  • Patient Welfare Officers / Floor Managers:

Healthcare service providers have to practice like hospitality industry does for their customers, on each contact point in healthcare organization there should be someone to assist patient and attenders e.g. patient welfare officers / floor managers who take care of:

  • For coordination between doctor and patient`s relative
  • Coordination between relative and hospital administration
  • Coordination between internal and external doctors
  • Patient`s support service monitoring
  • Delight Team:

To achieve higher success in healthcare businesses one should understand customer delight and monitor delight experience of each and every customer by appointing Delight Team:

  • Patients satisfaction v/s delight experience monitoring
  • To provide customized support services to patients
  • In-house referral scheme:

As we discuss in starting internal customers are best brand ambassadors for any organization, to motivate them one should start internal referral schemes:

  • Incentive scheme for employees on patient refer by them
  • Incentive scheme for clinical team on inter department patient referral
  • ‘Health Referral” Free/discount Health Check Up coupons to existing HCP clientele
  • Data Collection:

Last but not least, organization must emphasize on data collection tools and technologies.

  • Identification of available opportunities for data collection
  • Process establishment of Data Collection
  • Periodical updation
  • Utilization of Data
  • Dala Analysis for various schemes
  • Clinical Research

Hope this article must have given you the complete knowing on Internal Marketing and how one can utilize this for their business success.

Do Remember Knowing is Knowing & Doing is Doing.

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Healthcare workers, sanitation workers, paramadeics, doctors and nurses to receive Rs 50 lakh insurance cover: Finance Minister

Finance Minister Nirmala Sitharaman today (26th March, 2020) announced a comprehensive package of Rs 1.7 lakh crore for the economy hit by coronavirus in India. Sitharaman announced Rs 50 lakh medical insurance cover per person for healthcare workers, sanitation workers, paramedics, doctors and nurses who are exposing themselves to the virus.

“There will be Rs 50 lakh insurance per health care worker as a medical insurance cover for them for three months,” she said.

She said that the government is working so that those affected directly, particularly the poor, will have to be reached out to directly. Today’s package will address those who need immediate help, she added.

Hopefully, we would be able to contain the virus in this period, she said.

Must Appreciate the efforts made by government of India in this situation.

Source : News Channels & Portals