Hospital Marketing

Restructuring Marketing Department

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In a competitive and dynamic environment, healthcare organizations need to continuously revolutionize their businesses so as to deliver better value for their patients. The healthcare sector is subject to transformation and advancement; and in order to sustain their business performance, these organizations need to be well informed about the present market trends and formulate strategies in accordance. Healthcare organizations need to restructure their Marketing Department as per today`s requirement.

Restructuring Marketing Department:

  • Internal Marketing Team
    • Coordination between marketing Team & Staff
    • Internal communications
    • Events Planning
  • Patient/Relative Experience Management
    • Floor managers
    • Coordination between consultant & Patient
    • Coordination between Patient/Relative & Hospital administration
  • Retention & Loyalty Team
    • Data Collectors
    • Inhouse scheme promotions
    • Cross Selling
  • Brand Equity Creation
    • Branding & Advertising
    • Campaign Designing
    • Hospital stationery, Website updation, social Media Management
  • Referral Sales
    • Local Referral Sales
    • Periphery Referral Sales
  • Corporate Sales
    • Corporate, TPA, Insurance, PSUs
  • International Marketing
    • Coordinate International patient referral channels
    • Coordination and assistance to International Patient during their visit to hospital
  • Event Management
    • Execute various events organised by Sales team & Internal Marketing team

Hospital Marketing in 2014

Hospital Marketing in 2014
By reading this article`s heading you all must be thinking about to explore new trend in Hospital Marketing, that`s true partially as you go reading this, you will say “Ohh that I know very well..” but believe me like you many of us have so many ideas which can be transform in to new trend in respective industry but “Knowing is Knowing & Doing is Doing”. So keep reading and keep implementing.

Shape up your Marketing Team: Traditionally all hospital management has their Marketing or Business Development team and their major focus is not marketing but the SALES. So let`s shape up your team in manner that you can cover all aspects of hospital marketing, according to me Marketing Department should be divided in to 6 part:
1. Internal Marketing Team
2. Branding Team
3. Corporate Sales Team
4. Referral Sales Team
5. Event Team
6. PR Team
Effective coordination and combination of above team can lead successful Hospital Marketing & Business Growth.

Market Research: Traditionally, all hospital marketers follow existing technique prevailing in the market, e.g. One hospital is doing advertisement campaign on “Knee Replacement Surgery using Computer Navigation” or some latest equipment for error free surgery with clean atmosphere & excellent services, with the photo of some old age couple back to their normal life with hassle free walking. Another hospital will similar kind of advertisement with lowest package rate. Some other hospital will do the same kind of advertisement campaign with showing old age person playing football after Knee Replacement Surgery. According to me hospital should have develop Market Research Team who constantly measures patient`s trend, need, demand, willingness, behavior, expectation etc. and the same time explore and update new trend in medical world, by evaluating said data marketer can always invent new ideas to promote their particular services in very effective way.

Know your Existing Customer first: all marketer wants more and more footfalls in their hospital and for that they do all kind of efforts and spend huge money, but marketers just forget their existing customers who are already there at your place for availing some or other kind of service of your.

According to me in today`s challenging economy marketer has to utilized their existing customer to market their services and facilities by using various methods like cross selling, privilege card, loyalty card, gift car, referral scheme, hospital merchandisers etc. Marketer should also know how to use existing data base [contact number, email ids, home & office address etc.] of their existing customers.

Get Connected, Get Social & Be active on Social Media: Most healthcare companies utilize Facebook, Twitter, Youtube, Blog, Instagram, Google+ and LinkedIn for their brand visibility but marketers needs to cultivate and invent their own strategy to utilize this platform in maximum benefit to community and organization.

According to me Hospital marketer has to assign social media engagement work to internal marketing team for better and effective strategy. Before designing any social media strategy marketer need to gather various research data from marketing research department to understand their target segment`s like, dislike, trend, need, expectation, behaviors etc.

There are so many other things to write…

Will update in next blog, meanwhile Happy Learning and keep commenting and suggesting on my blog..

Your comment and suggestions can transform, reform Healthcare Marketing this year!!

 

Importance of Branding

In today`s competetive world of Healthcare & Hospital, One hospital management should have their Branding vision, Branding Vision is nothing but organisation`s vision & mission. Hospital owner have to plan their all activities according their vision.

Many of the time Hospital Management means Branding by Advertisement only.. but it`s not true. Branding means your overall reputation in the market, which you are promoting and communicating to the masses thru various available communication channel.

 

Role of Consultant – Marketing & Business Development

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My role as a Consultant – Marketing & Business Development includes:

Business Development:

  • Supervision and monitoring Corporate Sales, Referral Sales, Branding & PR
  • Marketing Management contributing to, and developing, marketing plans and strategies
  • conducting market research such as customer questionnaires and focus groups
  • managing budgets
  • evaluating marketing campaigns
  • monitoring competitor activity
  • Marketing research to design strategies
  • Schedule and coordinate regular meetings of the Business Development team and implement initiatives
  • liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations
  • Application of IT in Marketing
  • Planning and Execution of Marketing and promotional strategies
  • Planning and Management of corporate events pertaining to brand promotion
  • Identify effective communication channels for robust brand development and sustainable image in the market.
  • Maintain oversight of the hospital’s marketing database
  • Prepare annual marketing budget and approve and monitor marketing-related expenses
  • Coordinate, review, edit and design responses to Marketing Strategies on continue basis
  • Oversee planning and execution of Camps, Awareness Programme, CMEs and other promotional activities

Referral Sales

  • Involves meetings with Fulltime consultants , Visiting consultants and Periphery consultants
  • Briefing the referring consultant on various kinds of referral incentives that are available to them from Hospital
  • Address/Raise any issues that the referring doctor may have with hospital

Corporate Sales

  • Empanelment with various PSUs, Corporates, Banks etc for Outdoor, Indoor & Health check Up
  • Relationship management with key personals’ of empanelled corporates
  • Corporate Billing issue solving and review
  • Corporate sales of health packages, health checkups covering major corporate clients in commercial banks
  • Corporate Visit/Follow ups
  • Follow ups with corporate regarding outstanding dues/payments

Client Communications: 

  • Communicating with target audiences and managing customer relationships
  • Design and develop marketing materials, e.g. corporate brochure, departmental brochure, personal and practice group profiles, website, etc.
  • Develop and integrate marketing activities across service areas, e.g. logo, templates for request for proposals, power point, etc.
  • Develop and maintain the hospital’s website, keep site content fresh and updated in coordination with the outside webmaster
  • Monitor production of marketing materials to ensure consistency and appropriateness
  • Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters etc.
  • Arranging for the effective distribution of marketing materials
  • Maintaining and updating customer databases

Public Relations / Advertising:

  • Sourcing advertising opportunities and placing adverts in the press – local, regional, national and specialist publications – or on the radio, depending on the organisation and the campaign
  • Campaign design and implementation
  • writing and proofreading copy, liaising with designers and printers, organizing photo shoots
  • Direct Communication medium design
  • Events/CMEs/Conference arrangements & implementation
  • PR activities/ media coverage etc.
  • Departmental Branding and promotion
  • Develop and implement the hospital’s public relations program, to include internal and external publications (e.g. newsletters, client alerts, greeting cards, etc.) that enhance public awareness of the hospital.
  • Develop and implement the firms advertising program – design and place advertisements; negotiate contracts with media; work with design agencies on advertising campaigns
  • Evaluate and implement firm participation in sponsorships and community programs
  • organizing and attending events such as conferences, seminars, receptions and exhibitions
  • sourcing and securing sponsorship

Training:

  • Training to Marketing team on communication and grooming
  • Training on Hospital marketing tactics to marketing team
  • Role Play and practical training to team
  • Monitor various mediums for developments in the area of hospital & healthcare industry